All deliveries are made on a Friday. If you require delivery on a different day, please do feel free to get in touch and we will do our best to accommodate.
We have worked hard to find the most reliable delivery service we can, and having tried a number of different couriers now we are confident that our delivery partners DPD will provide an exceptional service going above and beyond to ensure your Rosso Pizza Recipe Box is delivered to your door without a hitch!
Each box is sent on a 24 hour delivery service every Thursday for delivery the next day. Order by midday on Wednesday for guaranteed Friday delivery.
Unfortunately we are unable to deliver our boxes on Saturday, Sunday. We are working hard to provide a next day delivery service for you 7 days a week, but as a small business we really hope you will support us in our journey (pun intended, sorry!) as we navigate (apologies again) the world of 'next day' deliveries.
We would prefer you to wait in to receive your box (we promise it's worth the wait!) so that you can refrigerate your ingredients as soon as you receive the box. We cannot take responsibility for any food items affected by warmer temperatures for eg. during spring and summer.
Every box will be labelled up with a dispatch date and use by date. So be sure to check that these dates match your expectations before you consume your food.
Any questions about our delivery or if you require delivery on a different day, please get in touch here!
We provide full tracking for each and every parcel and you should receive an email or text message with a one hour window on the day of delivery.
On the rare occasion that an item becomes damaged, please contact us with as much information as possible and please include photos. We will then process the claim with DPD and let you know the outcome of the claim within 10 working days.